Returns & Exchanges

At Ibex, we want you to be completely satisfied with your premium apparel, which is why we offer a 30-day return window for all unwashed and unworn items. If your fit isn't perfect, our streamlined process ensures a quick exchange or a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  After submitting your request, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Pack and Ship

  Place your items in their original packaging and drop the parcel off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.